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About Our Courses

This 6 week online accelerated course is practical and effective. 

  • One-on-one attention from the instructor in virtual class.

  • The course is specifically designed to help you understand and engage the fundamental needs to perform the receptionist role.

You will learn :

  • Dental team and type of specialists. 

  • Dental administrative terms, shorthand and day to day abbreviation terms.

  • Dental terminology and Identification system for teeth. 

  • Dental procedure, billing codes, and treatment plan.

Front Desk at Clinic

Course General Requirements:

  • Be 18 years of age or older

  • Fluent in English. Oral & Written

  • Comfortable using a computer and learning new processes

  • 6 weeks online course/workshops/and training. 

  • No entry exam required 

  • No dental experience required 

  • Course includes the training with Tracker 11 , Cleardent and Open care software. (The most popular software in dental offices around BC).

  • Certification of completion.

  •  Evening classes. 

Hands-on lessons are designed and constructed for students who will gain experience with billing procedure codes. 


Exercises and assignments on how to productively readjust, balance and correct insurance payments and how to understand, rectify and troubleshoot with treatment plan rejection, explanation from insurance: preauthorization, predetermination. 


Participants will learn insurance breakdown thoroughly, comprehensively dental fee guide, insurance company rules and regulations, working with dual insurance claim forms, claims manually vs electronically, insurance and patient basic payment calculation. 


Students will get trained and practice on how to create a patient’s file, keep dental records, charting, notes, billing, appointment scheduling, how to book patients for continuing care (recall), pending treatment and waiting appointments. 


○ Check in / check out patients checklist 

○ Appointment manager 

○ Reports & Documents received from specialists 

○ Send Dental Referrals 

○Send lab cases out/ Receive lab cases back 

○ Day end procedures - reports 

Students will be taught on digital chartless format with the most popular Dental software in lower mainland: Tracker 11 , Cleardent, and Open Dental.

Bonus info : help you to find practicing observation, practicum, preparing to work in dental practice: (resume, cover letter and what you need to know before entering  the interview)


Look forward to seeing you on the inside

Treatment Coordinator/ Office Management Course: 

4 weeks Online Course 

Treatment Coordinator/Management Program Curriculum:

(Requirements: Must have Level 1 complete, and/or have at least 6 months dental receptionist experience)

The Treatment Coordinator 

 How to present treatment plans and getting patients to book

Advanced Insurance payments/ accounts receivable 

Day end/ Month end reports

Office Manuals

Growing the Practice and Team members 

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